Forward-looking study shows how investment providers are embracing new innovative technologies and AI as investor demographics and expectations shift worldwide
NEW YORK–(BUSINESS WIRE)–#buildingafuturereadycity–Major new global analysis from a research coalition comprised of ThoughtLab, Deloitte, and FNZ, with support from Amazon Web Services (AWS) and Genesys and including views of 250 wealth management firms and 2,000 investors, shows that by 2028, the investment industry will look very different, with digital innovation and artificial intelligence (AI) essential ingredients of future success.
Senior executives around the world believe that technological, regulatory, competitive, demographic, and economic shifts will redefine investor expectations and reshape the industry:
55% of executives say born-digital firms will transform the wealth industry, and 52% of wealth management firms leading in digital transformation expect a dramatic industry shakeout.
69% of execut
