The number of user complaints received by crypto and blockchain entities has been on a decline since August, the latest Complains.Biz data has shown. The data shows that in just 28 days, Complains.Biz’s sentiment meter detected a 29% decline in the number of complaints. According to company founder Tom Blok, platforms that deliberately ignore user complaints are often shady platforms or outright scams.
Shady Crypto Businesses Do Not Prioritize Customer Complaints
According to Complains.Biz’s Dec. 15 data, user complaints and queries related to crypto have declined by 29% in just 28 days. The data indicates that complaints against decentralized finance, crypto, and blockchain platforms in 2023 have generally trended downwards since their August peak.
Explaining why the complaints sentiment meter has turned positive, Tom Blok, the founder of the crypto-related complaints tracking site Complains.Biz, suggested that this could be tied to crypto firms’ changed attitudes towards user c
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