New York City Mayor Eric Adams has stood by the city’s newly introduced artificial intelligence chatbot despite it providing business owners with misleading information, some of which could lead to legal violations. Despite being launched as a pilot project in October, the MyCity chatbot was created with the aim of providing business owners with accurate information, but now, it has been criticized for providing harmful advice.
AI Chatbot Controversy and Official Response
The MyCity chatbot, which was programmed to give entrepreneurs real-time tips, is criticized because of the wrong recommendations it provides. Most noticeably, investigative journalists from The Markup provided examples of the chatbot giving incorrect information about labor laws, among other regulations.
For instance, it was wrong when it said employers could subtract employees’ wages from their tips, and it did not know the city’s rule for businesses to inform their workers about schedule changes beforehand.
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